Plastic headsets are cheaper than steel ones, but they also don’t last as long. After all, call centre agents will put headsets through many hours of use.
It’s on you to decide which will work best in your call centre. A monaural headset means agents can talk to each other without taking off their headsets, but a binaural headset has superior noise reduction and sound quality. The two main headset designs are single ear (monaural) and dual ear (binaural). That way, call centre agents can focus on customers, and customers can hear your agents. So, you need a headset with a noise cancelling microphone.
Noise cancelling headphones are vital in a call centre, but so far, only 33.8% of call centres have fully eliminated background noise from their phone calls. Some headsets also have several wearing styles and an adjustable fit. You should choose a lightweight headset with a padded headband and soft ear cushions. There are several factors to consider before buying call center headsets, including: ComfortĬall center agents wear their headsets for many hours, so they need to feel comfortable. Things to consider before buying call centre headsets And happy customers are essential for your bottom line. It means agents can quickly deal with queries and complaints, so customers aren’t left waiting. The right call centre headset keeps customers happy too. After all, it’s hard to land a sale or solve an issue if you can’t hear what the customer is saying! This allows call centre agents to concentrate on their customers, which boosts productivity. Most high quality headsets also have noise cancelling technology to reduce background noise. Why are call centre headsets so important?Ĭall centre headsets let you talk to customers while you work, so they’re great for multitasking.
Best of all, every one of them works with our RingCentral Phone system. That’s why RingCentral has put together this guide on the top 10 call center headsets. The headset that suits one person may not suit another, but there are certain requirements every call centre headset should meet. Without the right hardware, however, customers can be left frustrated by poor sound quality and dropped phone calls.
#Best headset for calls Bluetooth#
You should also consider the battery life offered by Bluetooth headphones and consider whether it will be enough for your usage. If it is a wireless device, we also look at the battery life and the time it takes to charge the device.īefore purchasing a headphone, you should look at the audio quality, comfort offered and durability. We consider each headphone’s sound output, audio quality, comfort and connectivity. To help you buy the best headphone for your work from home needs, here are some of the best options available on Amazon. One of those tools is a good headphone if your job requires you to be on calls quite often. Having the right kit to work from home efficiently is very critical. Online meetings have become a norm since most of the workforce has shifted from offices to homes due to the ongoing situation.
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